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FIs Considering Impact of P2P Services on Customer Experience, Says Aite-Novarica Group

Press Release


FIs Considering Impact of P2P Services on Customer Experience, Says Aite-Novarica Group New report explores the key themes that emerged from Aite-Novarica Group’s second annual Retail Banking & Payments Forum June 8, 2022 (BOSTON) — Digitalization has impacted nearly every facet of financial institutions (FIs), from digital banking to electronic payments. Exploring the role of the customer in this digital revolution, Aite-Novarica Group’s recent Retail Banking & Payments Customer Experience Forum covered all things related to retail financial services, with extensive feedback, commentary, and lessons learned. In a new Impact Report, Aite-Novarica Group’s Second Annual Retail Banking & Payments Forum: Seizing Opportunities to Transform, research and advisory firm Aite-Novarica Group explores the key themes that emerged from the second annual Retail Banking & Payments Forum. Aite-Novarica Group’s virtual forum included more than 143 participants and panelists. Twenty-seven retail banking and payments executives from FIs, e-commerce merchants, and fintech lenders spoke on the various panels. “Few things should be ‘difficult’ in banking,” said Francisco Alvarez-Evangelista, Advisor at Aite-Novarica Group and lead author of the new report. “FIs must acknowledge that customers’ requirements can vary greatly and gather feedback as to what works and what doesn’t work, using features, inquiries, and especially data analytics to make a lasting impact on customers. This impact, in turn, helps drive the digital growth FIs and providers are striving for.”


A preview of the report is available online, and desk copies are available to qualified media. Please contact pr@aite-novarica.com or call Kaitlyn Labbe at +1.857.327.9442 for more information. About Aite-Novarica Group: Aite-Novarica Group is an advisory firm providing mission-critical insights on technology, regulations, strategy, and operations to hundreds of banks, insurers, payments providers, and investment firms—as well as the technology and service providers that support them. Comprising former senior technology, strategy, and operations executives as well as experienced researchers and consultants, our experts provide actionable advice to our client base, leveraging deep insights developed via our extensive network of clients and other industry contacts. Visit us on the web and connect with us on Twitter and LinkedIn.

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